I received an automated notification from thehomefixers.com that I would be contacted by Drain Masters Plumbing regarding my request. I never received a call from them.
Brian asked some questions, and suggested the most likely cause of my plumbing back-up was tree roots at the base of the toilet. He gave me a reasonable estimate of cost, arrived, used the auger and the cause turned out to be....tree roots around the base of the toilet. He removed the toilet, removed the roots and the problem was fixed. He also adjusted another toilet that had been running. The total cost of this prompt and efficient service? $250. The amazing part of this is that I had called another rooter service that said the cost of removing the toilet would be $1400, and using a camera to find the roots that he was sure were at least 10 feet away...over $2000. I'm sure glad I sent him packing and called Brian. I recommend Brian to anyone who is looking for honesty and experience.
Brian is very responsive and courteous gentleman provided suggestions at no cost. Definitely, I will call on him for my next plumbing need.
The phone response was practically immediate after my submission that I needed a plumber. Brian was able to make recommendations for what we could do ourselves to save time and money and then let me know his available times that same day. He arrived on time, had what he needed, fixed the problem, did a great job.
After requesting estimates from Homefixers.com for a possible slab leak, I received numerous calls from different plumbers. Brian from Drain Masters was the first to call me and explained to me in detail what is involved in repairing a slab leak. The next day, his son Eric came by to diagnose the cause of the leak (which it was a slab leak) and gave me options from least expensive fix to what was recommended that of course, was the most costs. In a long run, the most cost option would be the way to go for the long term. Eric wasn't pushy on what option we were to choose, it was entirely up to my wife and I, which we found very professional and trustworthy. On the day of the repair, they were very professional. They explained again in detail on what they were repairing through out the day and showed me all work performed (nothing hidden). They cleaned up their mess like they were never here. Awesome job and service and I would highly recommend this company.
(Based on America/Los_Angeles Time)