Called for service, toilet problems. Called me back and said he would be out to ''see what was going on'' came out and said I need to have my toilet pulled ect. Gave us a quote. I called him back and the contact number is now a non-working number. If the plumber can't pay a phone bill, I don't think I want him fixin anything of mine. Also very poor appearance, looked dirty!
Bad service. Called them out because we thought a pipe had burst during the snowstorm - they were able to send a guy out same day however his service was less than desirable. For starters he gave us the assessment that the pipe was in fact not burst and it was just a clogged drain that needed to have the toilet removed and the drain snaked. That's all fine and dandy, I trust the plumbers judgement - it's what followed that I was displeased with. 1) The guy couldn't do the work then, he said he would have to send someone else out because, get this, he ''didn't feel like lugging the machine up the stairs.'' Who tells a customer that? 2) After we asked him multiple times for a quote he finally gave it to us and was all of a sudden in a hurry to get to his next call down in Waxahachie, and proceeded to let us know that the only reason he took this call was because we said it was a burst pipe. What kind of horrendous customer service is that where you tell your customers you don't feel like lugging your machine upstairs - then go get a desk job!!!!
reasonable price and good work. Very satisfied and would recomend them.
Quick response even on a Friday evening. Pricing for the fix was definitely less than two other quotes. We were having a party the next day and since we needed someone immediately, we did not go with this company. I will definitely contact them first for future plumbing needs (water heater, faucets, toilets, etc.)
Needed emergency service for a ruptured line at the meter, and Jim responded and worked extremely hard, including cutting roots, removing rocks, and digging lots of soggy mud to access the line. He did a great job, and was very honest in his evaluation and estimate. I would recommend him highly, and will be calling him again for future problems.
(Based on America/Chicago Time)