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Where do I start. Water valve was leaking and my warranty company sent them. Had to call and see when they were actually coming out and they did to collect their $100 trade fee call. Drew came out on a Monday and said he needed parts and will give me a Tuesday to let me know what the warranty company covers. I DID NOT HEAR BACK FROM HIM. So I called him directly on Wednesday and he stated the work has been approved and he needs parts and will give me a call to schedule another appoint. It is now Friday and I still haven't heard back from him. So I called and he stated he is still in need of one more part and will give me a call next week when he has everything, I called him on Monday to get the status he says he can come on Tuesday between 9 &10. 10:30 AM on Tuesday NO DREW. I called to see if he was still coming out and no he can't make it and says he should have called me early but he still needs parts and can come out on Friday at noon. Friday at noon comes and still NO DREW. so I called the company directly the guy answers and says maybe he had a family emergency I can give you his cell. I called his cell it rung twice before he sent me to voicemail. DREW NEVER SHOWED UP TO COMPLETE ANY WORK THE CUSTOMER SERVICE IS HORRIBLE. I ended up calling the warranty company again asking to have a new company come out.
I was very pleased with the company's response. They were on time and completed job as discussed. Pricing was very reasonable.
Prompt response & they did it right for the agreed upon price.
Capital City's services were very reasonable - cheaper than other plumbers I contacted. They came on time and charged what they said they would. New garbage disposal installed and life is good.
(Based on America/New_York Time)
