I haven't yet made my decision about removing and replacing my jacuzzi but the person who called me was extremely helpful. He explained the process and there was no pressure. If I decide to proceed I will definitely reach out to Pardo again
First appointment, plumber was in and out, no leak found, advised we needed the shut off valve replaced to the house. Called to have them replace it, never called back. Scheduled our next appointment for leak detection, we had a slot time from 8-10, at 10 I called and asked status and they said they were tied up at another job, ok, I understand that but they never called to update us, never advised they would not be able to make it, they don't seem to call back ever. Then they advised they only had one person that could work the device and he would be tied up all day, can they reschedule, lost a half days work waiting for them. Rescheduled the next day for 8-12 again, no show, no call back, called multiple times, call was placed on hold and then disconnected. Multiple days taken off to wait for this company that can't seem to show up. Paid for work and they did not complete or show up after waiting 7 hours on two different days. Lost work and time, and now have to wait for another company to come do the work.
(Based on America/New_York Time)