Rating = zero stars. I called on Thursday 10/24/13, appt. set for 10/25/13 - they were a no call no show. Called again on Monday 10/28/13, appt set for Wednesday 10/30/13 between 8:30am-9am. At 9:15am I called, informed crew was on it's way they needed to stop for supplies. Called again at 9:40am, informed there had been a mistake my crew had been set somewhere else, but a new crew was on it's way and would be here in 10 min. Called again at 10:15am to cancel, person wanted to agrue with me that the crew should be in my driveway - I informed her they were not - after trying to come up with some reason why they were not there she then again stated they should be in my driveway - this is when my voice went up - Oh, and never did get a reason why they had been a no call no show on Friday 10/25/13. OMG I just got a call from this company again today Monday 11/4/13 while I was filling this out - wanting to see if I needed a plumber, I said I can't believe you're calling me and that I was filling out a review about them - she then says well you can't really give us a review since you didn't give us a chance to service you. I replied what do you mean I didn't give you a chance - she responded my guy was in front of your house when I called him to turn around - I responded I can't believe you are going to argue with me about this, I was standing at my door looking in my driveway when you said your guy was there, there was no one in my driveway.... she then responded I'm not trying to argue with you, but you didn't.....at this point I just hung up on her.
Hometown responded quickly, had a plumber to our office right away, and completed the non-emergency project within 24 hours. They were professional, knowledgeable, and did a great job! We will use them again and recommend them.
Technician Greg was awesome. I called Hometown Plumbing they told me they would be at my home at a certain time and they stuck by that. He was very nice and curtious. He got the job done and explained everything to me about what he was going to do then once he was done he explain what he did and also gave me a lesson on what not to do with my garbage disposal. I will definately recommend them and or use this company again.
(Based on America/New_York Time)